The Client Experience Coordinator is the calm centre of every project. You guide enquiries into clear briefs, keep communication polished, and protect timelines through disciplined follow up. Your work ensures the client feels held from first message to final delivery.

Responsibilities:

• Manage enquiry intake and qualify briefs with clarity and discretion
• Prepare project summaries, timelines, and next step confirmations
• Coordinate meetings, calls, and approvals across client and internal team
• Track milestones from discovery to sampling to production handover
• Maintain accurate records for specs, references, and version control
• Ensure client communication is calm, precise, and consistent
• Flag risks early and propose options before timelines slip
• Support invoicing milestones, deposits, and documentation where required

What You Bring:

• Strong written communication with a polished, luxury tone
• High attention to detail and comfort with structured work
• Confident timeline and task management across multiple projects
• Good judgment and emotional control under pressure
• Client-facing presence with tact and discretion
• Comfort with spreadsheets, trackers, and documentation systems
• Ability to translate creative direction into clear action items
• Strong confidentiality habits and respect for client privacy

The Business Development Manager builds the relationships that shape our next commissions. You open doors, lead conversations with confidence, and translate interest into well scoped projects. You carry our standards into every meeting, proposal, and close.

Responsibilities:

• Build and manage a pipeline of target accounts and warm introductions
• Lead outreach through email, referrals, events, and partnerships
• Conduct discovery meetings and shape briefs into viable scopes
• Develop proposals, pricing frameworks, and project roadmaps with the team
• Handle negotiations with firmness and professionalism
• Close projects and guide handover into the delivery team smoothly
• Maintain long term relationships for repeat commissions and seasonal work
• Track conversion metrics and refine messaging based on results

What You Bring:

• Strong relationship building with senior brand stakeholders
• Excellent commercial judgment and comfort discussing budgets
• Clear persuasion
• Ability to articulate craft, value, and design standards with confidence
• Strong proposal writing and presentation ability
• High follow up discipline and ownership of outcomes
• Strategic thinking on partnerships and account prioritisation
• Discretion, maturity, and calm professionalism

The Creative Lead defines how Faurent Maison is seen and felt. You translate a brief into a clear direction, then edit relentlessly until every detail reads intentional. You protect brand codes and ensure each concept lands with restraint, craft, and quiet impact.

Responsibilities:

• Translate briefs into creative direction, mood, and visual language
• Define concept routes and guide the chosen direction to completion
• Set standards for proportion, typography, layout, and presentation
• Direct imagery style for web, decks, and client proposals
• Review outputs for consistency and luxury finish across all touchpoints
• Build and maintain a reference library of materials, colours, and codes
• Lead creative reviews and ensure decisions stay edited and intentional
• Collaborate closely with design development to keep concepts buildable

What You Bring:

• Strong taste and editing ability, not just idea generation
• High fluency in luxury visual language and restraint
• Strong typography and layout sensibility
• Ability to direct photography and image prompts with precision
• Clear creative communication and fast decision making
• Comfort giving constructive critique while protecting the standard
• Understanding of materials and finishes to avoid unrealistic concepts
• Organised mindset with version control and asset discipline

The Design Development Manager turns concept into something buildable and exact. You lead material selection, construction detail, and sampling cycles until quality is production ready. You set the standard for finish, consistency, and the way the piece feels in hand.

Responsibilities:

• Lead design development from concept into sampling readiness
• Translate creative direction into structured specs and technical clarity
• Define materials, finishes, and construction methods for durability and feel
• Drive supplier alignment on feasibility, lead time, and quality standards
• Manage sampling cycles and iterate until production grade consistency
• Establish acceptance standards for colour, texture, hardware, and fit
• Monitor production readiness and prevent drift across batches
• Maintain a consistent archive of specs, BOM, and approved references

What You Bring:

• Strong material knowledge across paper, leather, textiles, and finishes
• Excellent attention to proportion, construction detail, and consistency
• Ability to write clear specifications and communicate with suppliers
• Comfort with sampling, QC thinking, and production constraints
• Strong problem solving without compromising aesthetics
• Familiarity with manufacturing workflows, tolerances, and lead times
• Strong organisational control over files, versions, and approvals
• Calm authority and uncompromising standards